Customer Service Representative

2 weeks ago


Hassocks, United Kingdom Office Angels Full time
Job Overview

We are seeking a highly motivated Customer Service Administrator to join our dynamic team. This is an excellent opportunity for individuals who enjoy delivering exceptional customer experiences and contributing to the growth of a successful organisation.

Responsibilities
  • Provide outstanding customer service to existing and prospective clients, ensuring their needs are met promptly and efficiently.
  • Manage incoming calls and emails, addressing customer inquiries with professionalism and courtesy.
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS by understanding their requirements and offering tailored solutions.
  • Maintain accurate records of customer interactions, using CRM systems to track progress and improve service delivery.
  • Identify opportunities to upsell and cross-sell products and services, enhancing customer satisfaction and loyalty.
  • Collaborate with team members to resolve complex customer issues, promoting a culture of teamwork and excellence.
  • Stay up-to-date with product knowledge, ensuring accurate information is provided to customers.
  • Adhere to company policies, maintaining the highest standards of service delivery while representing the company's values.
Requirements

To be successful in this role, you will require:

  • Previous customer service experience within an office environment.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • A positive attitude, remaining calm under pressure and thinking on your feet.
  • Comfortable using CRM systems and proficient with computers.
  • A valid car driver's licence, as regular travel to our office location is required.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £25,500 per annum.
  • Comprehensive training and ongoing support for professional growth.
  • Clear opportunities for career progression within a growing organisation.
  • A supportive and inclusive workplace where your contributions are valued.


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