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Freight Operations Coordinator

2 months ago

Crawley, West Sussex, United Kingdom Reed Full time
Freight Operations Specialist

Reed is seeking a skilled Freight Operations Specialist to join our team at Gatwick Airport. As a key member of our operations team, you will be responsible for providing exceptional service to our contracted customers and Programme Managers.

Key Responsibilities:
  1. Customer Focal Point: Act as the primary point of contact for maintenance requests from contracted customers, ensuring timely resolution and effective communication.
  2. Supply Chain Management: Identify sources of supply, arrange shipment, and negotiate with suppliers to meet contractual service levels.
  3. Operational Demands: Assist with daily operational demands process, fulfilling customer requests in accordance with contractual service levels.
  4. Backlog Management: Minimize delays, maintain excellent communication with customers, and provide alternative solutions and updates.
  5. Investigation and Resolution: Investigate open demands, expedite repair/purchase orders, and review systems for alternatives.
  6. Tendering and Procurement: Tender the market for cost-efficient supply solutions when demands cannot be satisfied through expedite processes.
  7. Communication and Feedback: Provide regular updates to airlines and Programme Managers, and offer 360-degree feedback to the Operations Specialist Team Leader for future improvements.
  8. Programme and Operations Management: Proactively engage with Programme and Operations managers to ensure implementation of contractual requirements and guarantee customer satisfaction.
Benefits:
  • Additional leave
  • Company pension
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Sick pay
  • Bonus Scheme
  • Shift allowance is £4,000