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Technical Support Specialist

4 weeks ago

Birmingham, Birmingham, United Kingdom Bennett and Game Recruitment LTD Full time

Technical Support Specialist

Bennett and Game Recruitment LTD is seeking a skilled Technical Support Specialist to join their team. As a cornerstone of their project execution strategy, this individual will provide expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems into projects.

Key Responsibilities:

  • Oversee the installation, maintenance, and repair of facade systems supplied by the company.
  • Provide technical support and guidance on site for facade-related products supplied.
  • Conduct site inspections and audits to ensure adherence to project specifications and standards.
  • Collaborate with project managers, engineers, and construction teams to coordinate and optimise installation processes.
  • Troubleshoot complex technical issues on site, offering timely and effective solutions.
  • Develop and implement training programs for site teams to enhance their technical skills and product knowledge.
  • Support customers with toolbox talks and pre-start site meetings.
  • Maintain up-to-date knowledge of industry advancements, new materials, and technological innovations.
  • Prepare technical documentation and reports for internal and external stakeholders.
  • Manage customer relationships through regular updates and follow-up on concerns.
  • Liaise with our suppliers to upskill and increase product and system knowledge to further help site teams.
  • Engage with and support the NPD process using extensive on-site experience.

About Bennett and Game Recruitment LTD:

Bennett and Game Recruitment LTD is a leading recruitment agency specialising in the construction and engineering sectors. We pride ourselves on providing exceptional service and expertise to our clients and candidates.