Customer Service Representative

4 weeks ago


Takeley, Essex, United Kingdom City Recruitment Associates Full time
Customer Service Executive

Our client, a leading Pharmaceutical & Health Distribution services company, is seeking a Customer Service Executive to join their expanding team. This is a busy, fast-paced role that requires experience in working within a customer service team.

Key Responsibilities:

  • Manage and resolve customer queries, including complaints and delivery errors.
  • Ensure all customer enquiries are handled in a professional and timely manner.
  • Collaborate with various departments to resolve queries.
  • Process orders and work to KPIs, SLAs, and quality standards to maximise customer satisfaction.

Requirements:

  • Previous experience in a customer service role.
  • Strong computer skills and excellent verbal and written communication skills.
  • Highly organised nature with a meticulous attention to detail.
  • Proactive and hard-working with a 'can-do' attitude.

Benefits:

  • Opportunities for career progression.
  • On-site parking.
  • 25 days holiday + 'Birthday Club'.
  • Company socials.

This is an exciting opportunity to join a growing company with a great team.



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