Global Knowledge Management Professional
1 week ago
This position is an exciting opportunity for an experienced knowledge management professional to join our global communications team at Grant Thornton International Ltd. As a key member of our team, you will be responsible for developing and implementing strategies, processes, and best practices for effectively structuring and managing knowledge content on our primary intranet platform, Grant Thornton Connect.
The successful candidate will have a strong understanding of community management principles and techniques for fostering engagement and collaboration. They will also possess excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels. Analytical mindset with the ability to interpret data and user feedback to drive continuous improvement is essential for this role.
Main Responsibilities:
- Consult with subject matter experts and stakeholders to understand knowledge needs and develop a comprehensive knowledge management framework for Connect
- Define processes and workflows for knowledge creation, curation, categorization, and maintenance to ensure content remains accurate and up-to-date
- Leverage Connect's knowledge portal functionality to structure and organize knowledge sites, content, and taxonomies effectively
- Establish guidelines and governance for content life cycles, including review, archiving, and retirement processes
- Analyse data and user feedback to continuously improve knowledge management practices and content discoverability
Salary Estimate:
£60,000 - £80,000 per annum based on location (United Kingdom) and industry standards.
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