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Customer Service Representative

2 months ago

Swindon, Swindon, United Kingdom KBR Full time

About KBR

KBR is a leading provider of comprehensive solutions to government and industry clients. Our expertise spans a wide range of services, from planning and design to sustainability and maintenance.

The Role

We are seeking a skilled Customer Service Representative to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities

  • Act as the initial point of contact for customers, collating and recording relevant details of requests.
  • Provide accurate and relevant information to customers.
  • Coordinate customer service requests to be sent to the supply chain and chase progression of work orders.
  • Resolve queries and complaints by applying a first call resolution plan.
  • Create accurate data records containing all relevant information.
  • Enhance customer perception of the service by exceeding expectations and delivering solutions in a timely manner.
  • Take ownership of own performance, actively seeking opportunities to improve and develop.
  • Ensure the highest standard of customer service at all times.

Requirements

  • GCSE (or equivalent) Maths and English.
  • Hold, have held, or be eligible to apply for security clearance.

About Working at KBR

At KBR, we value our employees and strive to create collaborative environments that transcend cultures and geographical boundaries. We offer competitive benefits and professional development opportunities, empowering our people to use all their potential and create meaningful change for themselves and our clients.

Inclusion and Diversity at KBR

We are passionate about our people, sustainability, and our Zero Harm culture. We believe that individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.