Guest Relations Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Frasers Hospitality Full time

Guest Relations Manager Job Description

Frasers Hospitality is seeking a highly skilled Guest Relations Manager to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience at our serviced apartments.

Key Responsibilities:

  • Maintain high levels of service quality and ensure that all staff are equipped to provide world-class service to our guests.
  • Lead by example and demonstrate a guest-first mentality in all interactions.
  • Work closely with the Front Office Management and Operations Manager to achieve set targets and budgets.
  • Develop and maintain a culture of rapport with our customers and ensure that all staff are empowered to provide exceptional service.
  • Explore all sales opportunities through up-selling techniques and work with the Senior Sales Manager to drive revenue growth.

Requirements:

  • Proven experience in a similar role in hospitality, with a strong track record of delivering exceptional customer service.
  • Excellent communication and leadership skills, with the ability to inspire and motivate a team.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Previous knowledge of HMS would be desirable, but not essential.

About Frasers Hospitality:

Frasers Hospitality is a leading provider of serviced apartments and hotel rooms in the UK. We offer a range of properties in London, Edinburgh, and Glasgow, and are committed to delivering exceptional customer service and creating memorable experiences for our guests.



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