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Gaming Operations Manager

2 months ago


Sheffield, Sheffield, United Kingdom Grosvenor Casinos Full time
About the Role

Grosvenor Casinos is seeking a highly skilled and experienced Gaming Operations Manager to join our team in Sheffield. As a key member of our gaming operations team, you will be responsible for ensuring the smooth operation of our gaming floor, providing exceptional customer service, and maintaining a safe and secure environment for our customers and staff.

Key Responsibilities
  • Manage the Gaming Floor: Oversee the daily operations of the gaming floor, ensuring that all games are running smoothly and efficiently.
  • Lead the Gaming Team: Supervise and motivate a team of gaming staff, providing guidance and support to ensure they are equipped to provide exceptional customer service.
  • Maintain a Safe and Secure Environment: Ensure that the gaming floor is a safe and secure environment for customers and staff, adhering to all relevant laws and regulations.
  • Optimize Gaming Operations: Analyze data and trends to optimize gaming operations, ensuring that we are providing the best possible experience for our customers.
  • Implement Customer Service Standards: Develop and implement customer service standards, ensuring that all staff are equipped to provide exceptional service to our customers.
  • Monitor and Report: Monitor gaming operations and report any issues or concerns to senior management.
Requirements
  • Experience: Proven experience in a gaming operations role, with a strong understanding of gaming laws and regulations.
  • Customer Service: Excellent customer service skills, with the ability to provide exceptional service to customers in a fast-paced environment.
  • Leadership: Strong leadership skills, with the ability to motivate and inspire a team of staff.
  • Analytical Skills: Strong analytical skills, with the ability to analyze data and trends to optimize gaming operations.