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Senior Account Director

2 months ago

London, Greater London, United Kingdom Real Chemistry Full time
About the Role

We are seeking a highly skilled and experienced Senior Account Director to join our Integrated Client Services team at Real Chemistry. As a key member of our team, you will be responsible for leading client relationships and managing client portfolios, with a focus on Medical Education activity.

Key Responsibilities
  • Client Work
    • Act as the primary point of contact for clients, providing regular status updates and managing client expectations.
    • Formulate objectives and strategies for new client work, ensuring that programme strategy is pulled through.
    • Oversee large projects, being accountable for the whole project from start to finish.
    • Provide counsel to clients throughout the project, challenging them when required and managing challenging conversations.
    • Support the account lead in addressing programme and team challenges.
    • Develop solutions to client challenges, such as last-minute requests.
    • Maintain a clear understanding of the programme as a whole, client objectives, strategy, and environment.
  • Growth and New Business
    • Identify areas for growth and confidently sell new ideas to clients and the team.
    • Play a management role in the new business process, assisting in the production of credentials and pitch presentations.
  • Self-Development
    • Develop your leadership style, inspiring and motivating the team while protecting our culture.
    • Ensure cross-learning and sharing of best practice between team members.
    • Coach and mentor junior team members on an ongoing basis.
  • Financial
    • Coach others to develop accurate budgets for clients, reflecting on previous projects and gathering cost quotes.
    • Develop more complicated budgets for integrated programmes.
    • Support the account lead with financial management, proactively getting involved in forecasting and resourcing.
  • Business and Environment
    • Participate in internal teams, such as inspiration and charity teams.
    • Keep abreast of award-winning work and insights from other industries, sharing as appropriate.
    Requirements
    • Experience in a professional environment within a healthcare communications agency or similar.
    • Bachelor's degree in a scientific subject or equivalent experience.
    • Medical Education experience is required.
    • Excellent business communication skills.
    • Informal and formal presentation and writing skills, including presenting to clients.
    • Skilled in data communication.
    • Able to develop final documents and presentations.
    • Edit junior staff writing and presentation material.
    • Able to communicate critical information to management and the client.
    • Very comfortable working with clients directly.
    • Able to develop solutions to client needs and problems.
    • Highly organized, mindful of deadlines and budgets, able to multi-task and work under limited supervision.
    • Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
    • Professional presence, perform with a sense of urgency and with a profound client service orientation.
    • Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
    • High energy, able to effectively operate in a fast-paced, growing, and evolving environment.
    About Real Chemistry

Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing, and communications, tech, and the people at the heart of it all. We work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives.