Information Support Assistant
2 weeks ago
About the Role
The University of Salford is seeking an exceptional candidate to join the Library Services Team as an Information Support Assistant. This role is a fantastic opportunity to make a difference in the lives of students and contribute to the delivery of high-quality learning spaces and excellent frontline support.
Key Responsibilities
- Respond to enquiries, including making space bookings, access to print and electronic resources, and the loan and return of library laptops.
- Promote library services and programmes to service users and assist with outreach and engagement activities.
- Proactively engage with users to build a library community where students can be themselves and feel supported.
- Monitor the use of library spaces and services and deal with any challenging behaviour in accordance with library policies and procedures.
What We're Looking For
- A passionate and customer-focused individual with experience of working in a customer service environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with students and colleagues.
- A proactive and flexible approach, with a willingness to learn new systems and skills.
- A commitment to delivering excellent customer service and making a positive impact on the student experience.
Participation in Application Review
We're committed to creating a fair and inclusive recruitment process. We'd like to invite you to participate in an application review, which will help us monitor inclusivity and reduce unconscious bias. Your participation is optional, and you'll be asked to opt in or out in your application.
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