Senior CRM Infrastructure Specialist

1 day ago


London, Greater London, United Kingdom LAW Absolute Full time
Job Overview

LAW Absolute is seeking a highly skilled Senior CRM Infrastructure Specialist to lead the implementation and management of our InterAction system.

This is an exciting opportunity for an experienced professional to make a significant impact on the firm's engagement with its clients.

About the Role

The successful candidate will be responsible for maintaining and continually developing the InterAction infrastructure, identifying and promoting appropriate reports, providing training and support on the use of InterAction, and ensuring data integrity and quality control.

The ideal candidate will have solid experience in managing and developing CRM systems, ideally with some experience of project-managing the rollout of CRM.

They will also possess effective coaching and training skills at all levels of seniority, strong presentation skills, and a strong understanding of best practices in data governance and GDPR.

Key Responsibilities
  • Maintain and develop the InterAction infrastructure to ensure optimal performance and efficiency
  • Identify and develop appropriate reports to meet business needs
  • Provide training and support to users on the effective use of InterAction
  • Maintain CRM data integrity and quality control to ensure accuracy and reliability
  • Identify, troubleshoot, and resolve issues that may arise
What We Offer
  • A competitive salary range of £60,000 - £80,000 per annum, depending on experience
  • A hybrid working arrangement, allowing for flexibility and work-life balance
  • A comprehensive benefits package, including pension scheme, health insurance, and annual leave
  • Ongoing professional development opportunities to enhance your skills and career progression
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 5 years' experience in managing and developing CRM systems
  • Experience of project-managing the rollout of CRM systems
  • Strong technical knowledge of InterAction and related technologies
  • Effective communication and interpersonal skills


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