Infrastructure Support Specialist

4 weeks ago


Yeovil, United Kingdom UST Full time

End User Support Role

We are seeking a skilled End User Support Specialist to join our team at UST. This role involves managing large-scale infrastructure support and collaborating with leading Supply Chain providers in the UK.

Key Responsibilities

Deliver IMACD and Break-Fix Desktop support across Windows, Apple Mac devices, mobile phones, and related peripherals.

Maintain, support, and resolve issues related to workstation operating systems, applications, and hardware.

Ensure daily connectivity for VC equipment, printers, scanners, and MFDs.

Skill Requirements

  • Minimum 2 years' experience in large-scale infrastructure EUC management.
  • VIP support experience.
  • Knowledge of IMACD process.
  • Expertise in Windows (10/11) & Mac operating systems, iOS, and Android mobile operating systems.
  • Knowledge in SCCM or any other imaging tool.
  • ITSM knowledge with handling Service requests and Incidents.
  • Ticketing tool knowledge like ServiceNow, Remedy, etc.
  • Intune or any other MDM experience.
  • Software and Application Troubleshooting.
  • Microsoft Office 365.
  • Flexible to work in early and late shifts.


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