Homeless Triage Consultant

1 day ago


Hereford, Herefordshire, United Kingdom Herefordshire Council Full time

Homeless Triage Consultant

An exciting opportunity has arisen for a Homeless Triage Consultant to join Herefordshire Council's Housing Solutions Team. As a key member of the team, you will provide a homeless triage service via the Housing Solutions duty desk.

The role involves offering free and impartial homelessness and housing advice services to members of the public and professionals. You will also be responsible for monitoring and administration of the bespoke housing system.

With a strong understanding of homelessness law, particularly the Housing Act 1996 and Homeless Persons Act 2002, you will work closely with a multi-functional team to ensure all housekeeping and digital records are kept up to date.

About You

  • Ideally, you will have an understanding of the housing need in Herefordshire; however, training will be provided for this role.
  • Have a flexible approach to working where priorities can change and challenges must be met while maintaining the high standards set by the Housing Solutions team.
  • Ensure that Housing Solutions continuously improves services for internal and external clients while promoting a positive image.

We Offer

  • A competitive salary, generous holiday entitlement, and access to our contributory pension scheme.
  • Career progression: Clear pathways to progress.
  • Annual Leave: 31 days' annual leave (pro rata) plus bank holidays.
  • Flexible working:
  • Employee Assistance Programme: 24/7 access to support and counselling.
  • Pension: Scheme Enrolment in the Local Government (LGPS).


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