Digital Solutions Technician
3 weeks ago
**Job Description:**
As a Digital Solutions Technician at Zenzero, you will be responsible for providing technical support and guidance to our customers and their end-users on general business IT systems.
**Key Responsibilities:**
- Provide technical support and guidance to customers and their end-users on general business IT systems, including Microsoft 365 and Azure.
- Work with Project teams to assist with deployments and other installation activities.
- Visit customer sites to complete scheduled activities such as installations, desk moves, upgrades, and changes.
- Provide reactive support for Network, Server, and Storage equipment located on customer sites.
**Requirements:**
- Knowledge and technical understanding of Microsoft 365 and general business IT systems.
- Experience working in ITIL aligned environments, including SLAs, Incident Management, Service Request Fulfilment, and Change Management.
- Familiarity with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask).
- Ability to build and configure end-user-computing devices to agreed standards.
**Others:**
You will work from a Zenzero office when not visiting customer sites, providing general support services.
**Salary Estimate:** £55,000 - £75,000 per annum, depending on experience.
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