Digital Solutions Technician

3 weeks ago


Crawley, West Sussex, United Kingdom Zenzero Full time

**Job Description:**

As a Digital Solutions Technician at Zenzero, you will be responsible for providing technical support and guidance to our customers and their end-users on general business IT systems.

**Key Responsibilities:**

  • Provide technical support and guidance to customers and their end-users on general business IT systems, including Microsoft 365 and Azure.
  • Work with Project teams to assist with deployments and other installation activities.
  • Visit customer sites to complete scheduled activities such as installations, desk moves, upgrades, and changes.
  • Provide reactive support for Network, Server, and Storage equipment located on customer sites.

**Requirements:**

  • Knowledge and technical understanding of Microsoft 365 and general business IT systems.
  • Experience working in ITIL aligned environments, including SLAs, Incident Management, Service Request Fulfilment, and Change Management.
  • Familiarity with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask).
  • Ability to build and configure end-user-computing devices to agreed standards.

**Others:**

You will work from a Zenzero office when not visiting customer sites, providing general support services.

**Salary Estimate:** £55,000 - £75,000 per annum, depending on experience.

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