Healthcare Operations Coordinator
1 month ago
Estimated Salary: £25,000 - £30,000 per annum.
The LivingCare Group is seeking a highly organized and skilled individual to fill the role of Healthcare Operations Coordinator. This position will be based in Leeds and will require strong communication and problem-solving skills to manage post-clinic administration efficiently.
- Main Responsibilities:
- Manage post-clinic administration, ensuring timely completion of tasks and maintaining accurate records.
- Making onward referrals where required, utilizing IT systems to facilitate smooth patient transitions.
- Responding to enquiries, providing exceptional customer service to patients and stakeholders.
- Managing patient booking follow-up from clinics, ensuring seamless appointment scheduling.
- Administering related tasks to patient appointments, including data entry into SystmOne.
- E nsuring all processes are completed for patients booking appointments, guaranteeing a positive experience.
- Tracking waiting times and escalating when necessary, promoting efficient clinic operations.
- Necessary Skills and Qualifications:
- Experience of clinical administration with a proven track record of managing complex workflows.
- IT literacy, specifically proficiency in SystmOne and other relevant software.
- Exceptional multi-tasking abilities, prioritizing tasks effectively to meet deadlines.
- A caring and empathetic approach, essential for delivering outstanding patient care.
- Considerate and compassionate attitude, providing a warm welcome to patients.
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