Customer Service Specialist

3 weeks ago


Enfield Highway, United Kingdom RJK Security Systems Full time

RJK Security Systems, a leading specialist in electronic security, AV and home automation systems, is seeking a highly skilled Customer Service Specialist to join their team in Enfield.

About the Role

The ideal candidate will support high net-worth individuals and corporate companies with Audio Visual systems, including video conferencing, IT, control systems, screens, cinemas and digital signage. Excellent customer service skills, telephone manner, and written communication are essential for this role.

Key Responsibilities:
  • Evaluate and resolve customer complaints in a timely and professional manner.
  • Liaise with the multiroom technical team to provide information and quotes to clients.
  • Schedule engineers according to client service level agreements.
  • Manage engineer diaries to ensure efficient travel time and site coordination.
  • Communicate costs to clients while documenting the process.
  • Responsible for fault resolution from initial contact to completion.
  • Maintain open communication with procurement department regarding orders, receipts, and return visits.

The salary range for this position is £30,000 - £40,000 per annum, depending on experience. The benefits package includes 25 days of holiday, 8 bank holidays, pension, and a rewards package with discounts at major retailers.



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