Operations Director
3 weeks ago
We are seeking an experienced Systems Operations Manager to join our team in Brighton. As a key member of our operations department, you will be responsible for managing and optimising our core software platforms to meet business needs.
Your primary objective will be to collaborate with departments to identify inefficiencies and implement technology-driven solutions. This will involve providing technical support, training, and acting as a subject matter expert for key platforms.
You will also develop scalable, efficient processes with department heads, drive process automation and integration across platforms, and document and standardise operational procedures for technology use.
In addition, you will research and propose emerging technologies to enhance operational efficiency, lead evaluation and selection of new technology solutions aligned with business strategy, and manage vendor relationships for optimal support and resource efficiency.
Key Responsibilities:
- Manage and optimise core software platforms (e.g., MS Dynamics) to meet business needs
- Collaborate with departments to identify inefficiencies and implement technology-driven solutions
- Provide technical support, training, and act as subject matter expert for key platforms
- Develop scalable, efficient processes with department heads
- Drive process automation and integration across platforms
- Document and standardise operational procedures for technology use
- Research and propose emerging technologies to enhance operational efficiency
- Lead evaluation and selection of new technology solutions aligned with business strategy
- Manage vendor relationships for optimal support and resource efficiency
- Gather and incorporate feedback from cross-functional teams to improve systems
- Oversee system administration, upgrades, and maintenance
- Monitor performance, troubleshoot issues, and implement preventative measures
- Ensure software security and regulatory compliance
Requirements:
- 3-5 years in operations or systems administration, ideally in a digital media agency or fast-paced setting
- Proficient in business software like MS Dynamics (CRM) and similar platforms
- Strong understanding of business workflows and using technology to enhance them
- Experience managing technology projects from selection through implementation and optimisation
- Demonstrated success in driving operational improvements through technology and process optimisation
- Analytical mindset with strong problem-solving skills and proactive in identifying inefficiencies
- Skilled at managing multiple projects and priorities in a fast-paced environment
- Proven ability to work with vendors and teams to resolve complex issues and improve operations
- Excellent interpersonal skills for cross-department collaboration and clear communication of technical concepts
What We Offer:
- £45,000 - £55,000 per annum (dependent on experience)
- Holiday entitlement: 25 days + 8 bank holidays + your birthday off
- A comprehensive Private Health Plan
- Numerous opportunities to work from home
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