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Retail Store Director

2 months ago

Oxford, Oxfordshire, United Kingdom M&S Opticians Full time

About M&S Opticians

M&S Opticians is a leading provider of eye care services, committed to delivering exceptional patient care and experiences. We are seeking a highly skilled and motivated individual to join our team as the Store Manager in our Oxford practice.

Key Responsibilities

  1. Leadership and Team Management
  • Lead and manage a team of optometrists, hearing aid audiologists, and optical assistants to ensure the highest standards of patient care and service delivery.
Customer Experience
  • Ensure an exceptional customer experience by maintaining a welcoming and professional atmosphere, addressing patient inquiries and concerns, and ensuring timely and accurate service.
Financial Performance
  • Drive financial performance by pulling the right levers to achieve store KPIs, ensuring the store is profitable.
Business Development
  • Develop and execute business strategies aimed at expanding the practice's patient base and market presence through in-store marketing activity and collaboration with senior management.

Requirements

  1. Proven experience in a managerial role, preferably within an optical or healthcare setting.
  2. Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
  3. Excellent communication and interpersonal skills to effectively interact with patients and staff.
  4. Solid understanding of practice operations, industry regulations, and business development.
  5. Professional demeanor and a commitment to delivering outstanding patient care.

Benefits

  1. Competitive salary
  2. Company pension
  3. Employee discount schemes
  4. Canteen

Job Type

Full-time

Work Location

In person

Work Authorisation

United Kingdom