Customer Service Leadership Position
13 hours ago
About Swift Recruitment:
We are a leading recruitment agency, seeking an exceptional Customer Service Manager to lead our client's customer service team. This role is ideal for an experienced professional with a proven track record of success in building and motivating high-performing teams.
Job Description:- Oversee all aspects of customer service operations, ensuring a positive customer experience and driving high customer satisfaction.
Responsibilities:
- Lead a high-performing customer service team, fostering a positive and motivated work environment.
- Set clear customer service goals, develop effective strategies, and measure performance against key metrics.
- Analyze customer feedback, identify trends, and implement improvements to address customer needs and concerns.
- Develop and maintain customer service protocols, procedures, and knowledge base resources.
- Ensure efficient and timely resolution of customer inquiries and complaints through various channels.
Estimated Salary: $85,000 - $110,000 per year, depending on location and experience.
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