Customer Service Leadership Position

13 hours ago


Newmarket, Suffolk, United Kingdom Swift Recruitment Full time

About Swift Recruitment:

We are a leading recruitment agency, seeking an exceptional Customer Service Manager to lead our client's customer service team. This role is ideal for an experienced professional with a proven track record of success in building and motivating high-performing teams.

Job Description:
  • Oversee all aspects of customer service operations, ensuring a positive customer experience and driving high customer satisfaction.

Responsibilities:

  • Lead a high-performing customer service team, fostering a positive and motivated work environment.
  • Set clear customer service goals, develop effective strategies, and measure performance against key metrics.
  • Analyze customer feedback, identify trends, and implement improvements to address customer needs and concerns.
  • Develop and maintain customer service protocols, procedures, and knowledge base resources.
  • Ensure efficient and timely resolution of customer inquiries and complaints through various channels.

Estimated Salary: $85,000 - $110,000 per year, depending on location and experience.



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