Customer Service Representative
4 weeks ago
We are seeking a highly motivated and enthusiastic Customer Service Agent to join our team based in Newmarket. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our UK & Ireland based clients.
Key Responsibilities:
- Provide day-to-day sales support and customer service activities for assigned accounts.
- Liaise with internal departments to fulfil customer requirements and resolve queries.
- Responsible for resolving customer queries and raising credit where necessary.
- General administration duties, including preparing reports and updating customers on delivery expectations.
Requirements:
- Experience in office administration and customer service.
- Business fluency in English.
- Good working knowledge of Microsoft tools, especially MS Excel.
- Understanding of the sales process and the importance of customer satisfaction.
- Highly motivated and proactive approach to workload.
- Good organizational skills and ability to work independently.
- Team player with excellent communication skills.
What We Offer:
- Full-time position with competitive salary and benefits package.
- Permanent contract with 6 months' probation period.
- Reliable and trusting work environment with flat structures and open communication.
- Opportunities for professional and personal development.
Arrow is an Equal Opportunity Employer:
We are committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
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