Claims Team Coordinator

1 week ago


Wallasey, Wirral, United Kingdom Auger Full time

About Our Team

We are a forward-thinking company looking for a skilled Customer Care Agent to join our team. As a key member of our team, you will be responsible for managing incoming calls and email queries while providing exceptional customer service.

About the Job

The ideal candidate will have excellent communication skills, be able to work well under pressure, and maintain a positive attitude in a fast-paced environment.

Key Responsibilities

  • Handle simple inquiries and transfer customers to the appropriate claims teams for further assistance when needed.
  • Ensure smooth communication between customers and our claims teams.
  • Maintain clear records on claims of inbound correspondence with all parties involved.

Requirements

  • A clear basic DBS check
  • Passionate about delivering outstanding customer service
  • Ability to work well as part of a team

What We Offer

  • Excellent hourly rate: £18.44, plus 5.5% pension contribution
  • Annual profit share bonus paid in November
  • Westfield Health Cash-back Plan
  • Modern contemporary office environment
  • Frequent social events


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