Collections Specialist

4 days ago


Edinburgh, Edinburgh, United Kingdom Meraki Talent Ltd Full time
Job Opportunity

We are seeking a diligent and proactive Customer Operations Associate to join our dynamic team in Edinburgh.

This is a full-time, permanent opportunity offering an excellent salary and benefits package.

As a Customer Operations Associate, you will be responsible for delivering exceptional service and resolving customer complaints over the phone daily.

Key responsibilities include:

  • Managing and executing the collection of outstanding balances from customers
  • Communicating with customers to secure payment and resolving any discrepancies or issues
  • Maintaining accurate records of all collection activities

Requirements:

  • Experience in complaints management, objection handling, relationship building, and high-volume customer communication
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and interpersonal skills

We offer a great working culture where hard work is recognised and rewarded, as well as a company that offers up to 10% bonus, free onsite parking, and a gym for employee use.

If you have the skills and experience required for this role, we encourage you to apply.



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