Customer Service Coordinator

3 weeks ago


Market Drayton, Shropshire, United Kingdom Culina Group Full time
About the Role
Culina Group is a leading provider of integrated supply chain services, and we're seeking a skilled Customer Service Coordinator to join our team. This role offers an exciting opportunity to develop your skills and expertise in logistics and customer service.

Key Responsibilities:
• Serve as the primary point of contact for clients, responding to queries and concerns in a timely and professional manner
• Work closely with warehouse teams to ensure timely and accurate delivery of goods
• Utilize SAP to process sales orders, perform a 5-point check for accuracy, and resolve any discrepancies
• Develop and maintain strong relationships with clients, providing high-quality service and communication
• Collaborate with internal departments to achieve query resolution for clients
• Prepare and deliver accurate client reports within agreed timeframes

Requirements:
• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
• Ability to work effectively in a team and prioritize tasks to meet deadlines
• Proficiency in MS Word, Outlook, and Excel
• Excellent customer service skills, with a focus on delivering a positive client experience

What We Offer:
• Salary: £25,525 per annum
• Comprehensive benefits package, including annual leave entitlement and pension scheme
• Life assurance and wellness benefits
• Everyday discounts via our benefit platform
• Opportunities for career development and recognition through employee awards

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