Planning and Support Services Officer

2 months ago


Lancashire, United Kingdom Onward Full time

About the Role

We are seeking a skilled Operational Planning and Support Specialist to join our team at Onward. As a key member of our operational management team, you will play a vital role in ensuring the effective delivery of our responsive maintenance and repair services.

Key Responsibilities

  • Provide support to the operational management team in organizing trade colleagues and supply chain to deliver work required in your section.
  • Ensure that the Repair Management system is correct, updated, and interfaced with the Housing Management system.
  • Provide an effective planning support function to ensure the effective delivery of responsive, gas, and electrical maintenance.
  • Process purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service.
  • Support management with productivity measures, work planning systems, and ensuring the effective use of all resources including supply chain.
  • Ensure the Repairs Management system is maintained, current, and is interfaced correctly with the Housing Management system.
  • Respond to customer enquiries and support the resolution of customer queries and complaints as required.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and training.
  • A great flexible working environment with a range of family-friendly policies.
  • Access to a wide range of discounts and cash back offers.
  • A supportive and collaborative team environment.


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