Customer Service Ambassador

3 weeks ago


Luton, Luton, United Kingdom Mecca Bingo Full time
Customer Service Ambassador Role

We are seeking a charismatic Customer Service Ambassador to join our team at Mecca Bingo in Luton. As a key member of our venue team, you will be responsible for delivering exceptional customer experiences, ensuring our customers feel valued and entertained throughout their visit.



Key Responsibilities

⁠ ⁠Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
⁠ ⁠Maintain a high level of product knowledge, ensuring you are aware of all promotions, events, and services available to our customers.
⁠ ⁠Work collaboratively with the venue team to ensure a seamless customer experience, from arrival to departure.
⁠ ⁠Contribute to the creation of a fun and engaging atmosphere, promoting a positive and welcoming environment for all customers.



Requirements

⁠ ⁠Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
⁠ ⁠A natural flair for customer service, with a passion for delivering exceptional experiences.
⁠ ⁠Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
⁠ ⁠Self-motivated and proactive, with a willingness to learn and develop new skills.



What We Offer

⁠ ⁠A comprehensive induction program, designed to familiarise you with our Mecca values and culture.
⁠ ⁠Ongoing training and development opportunities, to help you grow and succeed in your role.
⁠ ⁠A supportive and nurturing work environment, where you can thrive and reach your full potential.
⁠ ⁠A competitive salary and benefits package, reflecting your value to our team.



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