Customer Service Ambassador

2 days ago

Luton, Luton, United Kingdom Wells & Co Managed Full time

The King William, a Grade II listed building, has undergone a major refurbishment under the management of Wells & Co, transforming it into a contemporary pub while maintaining its olde worlde charm. This is an exceptional opportunity to be part of a new beginning and contribute to the success of our team.

  • A competitive hourly rate, plus tips, will ensure your financial stability
  • You will be entitled to 28 days of holiday per year, allowing you to relax and recharge
  • We offer a company pension scheme to support your long-term financial security
  • Enjoy discounts on retail and beer purchases
  • Be part of a fun and supportive culture, surrounded by a dedicated team
  • Free food when on shift, providing a convenient meal solution
  • Receive a 30% discount on dining at all managed houses
  • Access to an Employee Assistance programme for added peace of mind
  • Utilize our Benefits portal to manage your benefits efficiently
  • Earn a refer-a-friend bonus for successful referrals
  • Participate in a career development programme to enhance your skills and prospects
  • Work in a great environment with opportunities for growth and development
Your Role:

We are seeking passionate and motivated Front of House staff to deliver exceptional customer experiences and outstanding food offerings. Your responsibilities will include:

  • Taking ownership of the customer journey, ensuring every experience is exceptional
  • Accurately taking orders and collaborating with kitchen staff
  • Verifying payments and receipts for accuracy
  • Confidently recommending menu and drinks options
  • Maintaining service standards and reporting any incidents or issues
  • Being a proactive and supportive team member

To succeed in this role, you will need to demonstrate:

  • Prior experience working front of house in a hospitality or customer-facing environment
  • A genuine enthusiasm for food and beer
  • The ability to provide excellent customer service and teamwork in a fast-paced environment
  • A driven and ambitious individual eager to develop their career and grow with us

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