Area Support Shop Operations Manager
4 days ago
As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same – expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with shop manager experience, serving as a potential stepping stone toward an area manager role.
This role will support shop cover in our Oxfam shop network across Leamington, Stratford U Avon & Pershore. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.
Please note: Travel will be required to other locations in W04. Covering Warwickshire, Oxfordshire.
- Create and maintain inclusive, respectful, and safe environments in the shops.
- Collaborate with Area Manager and shop managers to allocate shop cover effectively.
- Build trusting relationships in each shop to maintain engaged and motivated teams.
- Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
- Deliver continuous improvement support against specific KPIs.
- Develop and deliver a framework for feedback and handovers.
- Actively contribute to the local community and wider Retail network.
• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
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