Customer Experience Lead

1 week ago


InceinMakerfield, United Kingdom Farmhouse Inns Full time

**Job Title:** Customer Experience Lead

**About the Role:** We are seeking a talented Customer Experience Lead to join our team at Farmhouse Inns. As a Customer Experience Lead, you will be responsible for driving customer satisfaction and loyalty across our pubs, leading by example and inspiring others to deliver exceptional customer experiences.

**What You'll Do:

  • Lead the team in delivering outstanding customer experiences, ensuring that every customer feels valued and appreciated.
  • Develop and implement strategies to improve customer satisfaction and drive loyalty.
  • Work closely with the General Manager to achieve business objectives, ensuring that customer needs are met and exceeded.
  • Collaborate with other departments to ensure seamless delivery of customer experiences.

**Requirements:** To succeed in this role, you will need to be passionate about delivering exceptional customer experiences, have excellent communication and leadership skills, and be able to motivate and inspire others to achieve their best.

**Salary:** The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience.



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