Night Porter
4 weeks ago
Job Title: Night Porter
Job Summary: We are seeking a Night Porter to join our team at The Met Hotel Leeds. As a Night Porter, you will be responsible for providing exceptional guest service, ensuring the safety and comfort of our guests, and maintaining the high standards of our hotel.
Key Responsibilities:
- Greet guests, check in and check out guests, and assist with general enquiries.
- Serve food and beverage from the 24/7 menu to late arrivals and residents.
- Carry out security patrols and ensure the safety and comfort of our guests.
- Complete the Reception shift and balance the day's business and run the Night Audit process.
- Process card payments, charges, and banking reconciliation.
- Assist guests with their forward travel plans and make reservations as required.
Requirements:
- Well-presented, approachable, and helpful, with a good command of the English language.
- Ability to work well on your own using your own initiative and with others as part of a team working on shifts.
- Follow the checklist protocols and be confident in computer skills and telephone answering.
- Good team player and all-round problem solver to help our guests.
- Previous experience in guest-facing roles and ability to work well in a calm and busy environment.
- Good standard of numeracy and ability to complete work to timelines as the audit process is an essential part of our daily operation.
What We Offer:
- Discounted hotel room rates for you and your friends and family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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