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IT Provision and Support Specialist

1 month ago

London, Greater London, United Kingdom Randstad Staffing Full time

Job Overview:

We are seeking a skilled IT Provision and Support Specialist to join our team at a Secondary School in Greenwich. The successful candidate will be responsible for ensuring the smooth operation of the school's IT systems, hardware, and software.

About the Role:

This is an exciting opportunity to work in a dynamic and supportive environment where you can make a meaningful contribution to the lives of young learners. As an IT Provision and Support Specialist, you will be responsible for monitoring and acting on the IT needs and requirements of staff and students within the school.

Main Responsibilities:

  • Manage the school's Office 365 and Google Suite environment, ensuring accounts are accessible and have access to the required shared drives and groups.
  • Upgrade the school MIS system (SIMS/FMS).
  • Provide classroom audio and visual support (Projectors and Interactive Screens).
  • Manage printers (PaperCut).
  • Handle hardware repairs and replacements (Windows PCs, Chromebooks, and iPads).
  • Install locally required software.
  • Reimage school devices (MDT).
  • Perform basic VoIP changes such as name changes and holiday messages.
  • Escalate tickets for additional support.
  • Distribute staff and student accounts (Salamander).
  • Distribute staff Identification Badges (Paxton and Inventory).
  • Proactively check classrooms and equipment to ensure readiness for use.
  • Relocate office/classroom IT equipment as needed.
  • Maintain the asset register for IT devices (Parago).
  • Manage the deployment of IT devices around the school.
  • Manage and update the school's IT contracts and licenses.
  • Support staff training to enhance their knowledge and use of IT within the school.
  • Respond quickly to any abuse of the IT infrastructure, reporting to Covue IT and the school contact.

Requirements:

  • Proven experience in a similar IT Technician or IT Support role, ideally within an educational environment.
  • Ability to troubleshoot and resolve issues across various IT systems, including desktops, laptops, printers, and networking equipment.
  • Strong knowledge of IT hardware, software, and networking principles.
  • Strong understanding of cyber-security practices and data protection requirements (GDPR).

What We Offer:

  • A competitive salary of £30,033 - £33,957 per annum.
  • The chance to work in a welcoming and inclusive school community.
  • Professional development opportunities to enhance your skills.
  • A comprehensive benefits package, including a recommend a friend bonus worth up to £300.
  • Opportunities for career growth and advancement.
  • A supportive team environment where your contributions are valued.

What You Need to Know:

  • An Enhanced Child DBS or willingness to undertake one (we can assist).
  • Legal right to work in the UK.
  • Comprehensive CV covering the last 10 years of education/employment history with any breaks explained.