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Digital Services Manager

2 months ago

Leeds, Leeds, United Kingdom Department for Transport Full time
About The Job

As a key member of the Department for Transport's Digital Services Team, you will play a crucial role in shaping the delivery of digital and data services. Your expertise will be instrumental in supporting various areas within the business, driving innovation and policy agendas.

Job Summary

This exciting opportunity will see you working on cutting-edge projects, leveraging advanced technologies to develop cloud solutions that meet complex digital, identity, and data needs. You will have the chance to share your experience, develop your skills, and contribute to the growth of the team.

Key Responsibilities
  • Lead and support the delivery of IT services or products, ensuring adherence to ITIL standards and service level agreements.
  • Collaborate with internal and external teams to maintain services, manage transitions, and ensure smooth delivery of new products and services.
  • Act as a Transition Manager, overseeing the transition of new products and services into live, ensuring documentation and certification are complete.
  • Build and maintain relationships with digital, data, and technology suppliers, providing input to business continuity and disaster recovery plans.
  • Develop the skills and capabilities of team members, fostering a culture of growth and development.
What We Offer

In return for your expertise, we offer a range of benefits, including:

  • Access to new and emerging technologies.
  • Variety and challenge in a cloud-first environment.
  • Support and investment in your training and development.
  • Flexible and hybrid working arrangements, supporting a healthy work-life balance.
  • An industry-leading pension and employee benefits package.
Person Specification

We are seeking an experienced IT service management professional with a strong understanding of ITIL principles. You will have excellent communication and organisational skills, with the ability to adapt your delivery to suit a wide range of audiences. You will be a dedicated and confident self-starter, with a proven track record of building effective working relationships and driving results.

We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. If you are passionate about digital transformation and have a strong desire to make a real impact, we encourage you to apply for this exciting opportunity.