Senior Pensions Administrator

4 weeks ago


Crawley, West Sussex, United Kingdom Equiniti Full time

Job Summary

We are seeking a highly skilled and experienced Pensions Administrator to join our team at Equiniti. As a key member of our pensions administration team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our defined contributions pensions services.

Key Responsibilities

  • Provide administration services, including the calculation of member benefits, to customers in accordance with Service Level Agreements.
  • Maintain accurate and up-to-date filing and records for the department, ensuring the integrity of customer data.
  • Process a wide range of routine and non-routine documentation within defined procedures.
  • Resolve customer enquiries, both oral and written, based on a competent working knowledge of customer requirements and case history.
  • Draft non-standard correspondence in response to customer enquiries.
  • Input customer details and access customer information.
  • Collate and analyse data, producing routine reports, schedules, and summaries to update customer records in the team leader's absence.
  • Identify process improvements in the immediate area of work responsibility and in the wider Equiniti environment to support continuous improvement across the business.
  • Oversee and check the work of less experienced team members.
  • Coach and support colleagues with technical guidance and identify team members' training needs.
  • Be a point of referral for complex/sensitive queries.
  • Work allocation within the team.
  • Carry out projects and ad-hoc activities as determined by the Team Leader.

Requirements

  • Excellent attention to detail and ability to follow defined processes and procedures.
  • Superior communication skills: written and oral.
  • Strong desire to deliver exceptional customer service.
  • Proven track record of quality, timely delivery.
  • Excellent ability to develop positive and productive working relationships.
  • Good IT skills and a willingness and aptitude to learn a variety of systems.
  • A minimum of 3 years' defined contributions pensions knowledge.
  • Excellent Excel knowledge.
  • Able to work on own initiative.
  • Experience of working on and in part leading projects.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.



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