Senior Pensions Administrator

6 days ago


Crawley, West Sussex, United Kingdom Equiniti Full time

Job Title: Senior Pensions Administrator

Job Summary:

We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Equiniti. As a Senior Pensions Administrator, you will be responsible for providing an efficient, accurate, and friendly service to our colleagues and customers.

Key Responsibilities:

  • Providing administration services to customers, working to Service Levels with adherence to quality targets.
  • Completing, checking, and auditing casework and providing constructive feedback, coaching, and training to colleagues.
  • Engaging with client contacts to help resolve complex customer enquiries based on competent working knowledge of customer requirements using pension knowledge.
  • Providing technical guidance to teams and identifying process improvements in the immediate area of work responsibility to improve output and customer service.

Requirements:

  • A minimum of 12 months of experience in senior pensions administration is essential for this role.
  • Excellent attention to detail and capable of following defined processes and procedures.
  • Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service.
  • A proven track record of quality, timely delivery, and strong numeracy skills/literacy skills.
  • Developing positive and productive working relationships with people is also essential.
  • Strong IT skills and a willingness to learn a variety of systems.

Benefits:

  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
  • 4 x Life Assurance.
  • Company sick pay (2 months full pay, 2 months half, following probation).
  • Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
  • Discounts with major retailers (EQ Wins).
  • Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.



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