Digital Economy Specialist
4 days ago
We're seeking a Digital Economy Specialist to join our Merchant Care team. As a key member of our team, you will be responsible for guiding and enhancing the performance of our global Level 2 team. This includes providing regular feedback and coaching, identifying training needs, and developing and implementing processes to improve operational efficiency and service quality.
About the CompanyCheckout Group is the strategic payments partner for some of the best known fast-moving brands globally. Our mission is to enable businesses and their communities to thrive in the digital economy. We're building diverse and inclusive teams around the world to create even better experiences for our merchants and partners.
ResponsibilitiesThe successful candidate will be responsible for:
- Providing regular feedback and coaching to enhance team members' skills and performance.
- Identifying training needs and facilitating ongoing development opportunities.
- Utilising data and metrics to monitor performance, identify trends, and drive continuous improvement.
- Developing and implementing processes and procedures to improve operational efficiency and service quality.
$100,000 - $130,000 per annum, depending on location and experience.
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