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Cybersecurity Services Delivery Lead

2 months ago

London, Greater London, United Kingdom developrec Full time
About the Role

We are seeking a highly skilled Cybersecurity Services Delivery Manager to join our team at developrec. As a key member of our Security Operations Centre, you will be responsible for managing client relationships and reporting processes for our Managed Security Services customers.

Key Responsibilities:

  • Develop and maintain strong relationships with clients and assigned points of contact on contracted managed security services and project deployments.
  • Reporting/Meeting Management: Participate in and deliver customer-facing Security Operations & Governance reports, Quarterly Business Reviews, and other MSSP client reporting requirements.
  • Work with the reporting team to develop key insights and metrics from customer data to build meaningful reports demonstrating Security Operations and Governance performance.
  • Consistently demonstrate exceptional customer service through all services delivered to the clients we serve.

Requirements:

  • Experience working directly with technical engineers and non-technical end users.
  • Experience in technical writing and documentation management.
  • Knowledge of cybersecurity concepts and technologies.
  • Knowledge of cyber threats and vulnerabilities.
  • Knowledge of specific operational impacts of cybersecurity lapses.
  • Knowledge of cybersecurity and privacy principles.
  • Skills in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Skill to translate, track, and prioritize information needs and intelligence collection requirements across the extended enterprise.
  • Develop methods to monitor and measure risk, compliance, and assurance efforts.
  • Perform needs analysis to determine opportunities for new and improved business process solutions.
  • Provide ongoing optimization and problem-solving support.
  • Provide recommendations for possible improvements and upgrades.
  • Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
  • Review service performance reports; identifying any significant issues and variances, initiating where necessary, corrective actions and ensuring that all outstanding issues are followed up.
  • Ability to multi-task and excel in a fast-paced environment.
  • Familiar with ticket and client management leveraging CRM Solutions.
  • Strong leadership skills with the ability to support and empathize with team members.
  • Excellent writing, editing skills and command of grammar with ability to edit text for consistent style.
  • Strong organizational and time management skills, with meticulous attention to detail.
  • Practical experience working with all levels of internal and external management.
  • Ability to assess risks and make decisions while working under pressure and time constraints.
  • CISSP or other industry-recognized cybersecurity-related certification preferred but not essential.