Senior Operations Manager

4 weeks ago

Minworth, Warwickshire, United Kingdom Great Bear Full time
Job Title: Depot Manager

Job Summary:

As a Depot Manager at Great Bear, you will be responsible for delivering and developing multiple customer contracts on a bonded site. This role will be heavily customer-facing, requiring an approachable attitude and strong customer service experience. You will ensure that strategies and business plans are in place to achieve targets and drive business performance and growth while working towards KPIs. Strong business acumen is required to succeed in this role.

Key Responsibilities:

* Responsible for all Great Bear operational activities on site
* Assume responsibility for managing Health & Safety, personnel issues, and facilities across the site in conjunction with the customer
* Ensure that accurate financial targets are set, met, and deliver improved financial performance through effective cost management
* Engage with customers and their representatives, ensuring that their operational input is considered appropriately. Manage this relationship effectively
* Strive for continuous improvement and suggest new innovative ways of working which could help to exceed the Company's expectations and contractual terms
* Ensuring all day-to-day operational requirements consistently meet the customers' expectations
* Exceeding customer key performance measures, holding regular customer reviews, and managing and developing client relationships
* Preparing customer annual budgets and working within those financial boundaries while delivering improved financial performance
* Developing and implementing new initiatives and projects with the customer
* Responsible for managing and developing the existing management teams and employee relations
* Responsible for Operator Licence compliance and adherence

Requirements:

* A demonstrable track record in managing high-volume, high-service-driven transport operations
* Track record of working closely with customers and able to illustrate examples of how they have improved the relationships
* Ability to think and work both strategically and operationally
* Should be a successful leader of teams, have positive personal qualities, and attributes
* Excellent communication skills and the ability to converse at all levels
* Experience of Open-book contracts, good numerical, and commercial skills are essential
* National CPC is essential

About Great Bear:

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits:

* Annual Leave – Competitive holiday entitlement
* Company Bonus – We do our best work to succeed together. When we achieve our goals, you'll be rewarded through our bonus scheme
* Private Medical Cover – This gives you peace of mind, you have choice, flexibility, and speed of access to the most clinically appropriate care via Bupa
* Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer
* Life Assurance - 4 x your annual salary
* Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
* Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
* Everyday discounts - via our benefit platform, you will have access to over 50 retailer discounts for everyday savings

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