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IT Support Specialist

2 months ago

Rugby, Warwickshire, United Kingdom JSS ASSOCIATES Full time

Job Summary:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at JSS Associates. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring the smooth and efficient operation of our IT systems, infrastructure, and backup facilities.

Key Responsibilities:

  • Digital Champion: Lead the implementation and adoption of Microsoft Office 365 solutions, ensuring seamless integration and maximum benefit for our clients.
  • Hardware and Software Installation: Install and configure computers, manage fleet assets, and hand over devices to users, including application installation and setup.
  • IT Equipment Lifecycle Management: Oversee the procurement, deployment, and retirement of IT equipment, ensuring compliance with company policies and procedures.
  • Vendor Management: Establish and maintain relationships with external suppliers, ensuring timely delivery of IT services and equipment.
  • Technical Support: Provide first- and second-level technical support for network, telephony, and IT systems, escalating complex issues to senior engineers as needed.
  • Problem Resolution: Take ownership of technical issues, working closely with clients and internal stakeholders to resolve problems efficiently and effectively.

Requirements:

  • Proven experience in IT support and technical services.
  • Strong knowledge of Microsoft Office 365, network infrastructure, and telephony systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.