Data Insights Specialist

1 day ago


StainesuponThames, Surrey, United Kingdom Bupa Full time

We are seeking a highly skilled MI and Insights Analyst to join our team at Bupa. As an MI and Insights Analyst, you will play a key role in drawing together customer contact data to develop insights that articulate both the customer and colleague experience.

Your primary responsibility will be to utilize your technical expertise to identify opportunities for improvement across all segments of our contact centre estate. You will work closely with stakeholders to gather requirements effectively and use your analytical skills to transform data from our strategic data warehouse.

The ideal candidate will have a strong understanding of SQL programming and experience working with applications such as Excel, Access, and PowerBI. You should also possess excellent communication skills and be comfortable delivering analysis to various levels within our organization.

As an MI and Insights Analyst, you will contribute to a broader multi-disciplinary team, building strong relationships with colleagues in Operations and Customer Contact teams. Your outputs will include data sets and insight-led analysis, which will inform our understanding of customer and people journeys.

In this role, you will take ownership of delivering analysis assigned by your manager in a timely manner and highlight any risks as appropriate. Additionally, you will represent your team on various projects and act as a subject matter expert to offer advice and guidance.

We offer a competitive salary range of £37,000-£45,000 dependant on experience and a comprehensive benefits package, including 25 days holiday, Bupa health insurance, and an enhanced pension plan.



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