Casual Waiter/tress

3 weeks ago

London, Greater London, United Kingdom Jumeirah Carlton Tower Full time
About the Job:

We are seeking a skilled and experienced Casual Waiter/tress to join our team at Jumeirah Carlton Tower. As a key member of our Events team, you will be responsible for delivering exceptional service to our guests, ensuring a warm and welcoming atmosphere in our dining areas.

Key Responsibilities:
  • Greet and seat guests in a polite and professional manner, ensuring a high level of customer satisfaction.
  • Present menus, offer suggestions, and provide detailed information about menu items, including daily specials and dietary options.
  • Take accurate food and beverage orders and relay them promptly to the kitchen and bar staff.
  • Serve food and beverages to guests in a timely and courteous manner, following the hotel's standards for service and presentation.
  • Monitor and attend to the needs of guests, ensuring a high level of customer satisfaction throughout their dining experience.
  • Handle guest inquiries, complaints, and special requests with professionalism and efficiency, escalating issues to management when necessary.
  • Prepare tables by setting up linens, silverware, and glassware, and ensure that all dining areas are clean and well-presented.
  • Process payments and handle cash or card transactions accurately, using the hotel's point-of-sale system.
  • Collaborate with kitchen and bar staff to ensure smooth service and timely delivery of orders.
  • Assist in the setup and breakdown of dining areas for special events, private functions, and banquets, maintaining high standards of organization and cleanliness.
About You:

The ideal candidate for this position will have previous experience as a waiter/waitress in a luxury hotel, fine dining restaurant, or similar upscale environment. You will possess strong knowledge of food and beverage service standards, including wine and cocktail service. Excellent customer service skills, with the ability to anticipate and fulfill guests' needs and preferences, are essential. You will also have high attention to detail and the ability to maintain composure and professionalism in a fast-paced environment.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes competitive salary + excellent service charge, dry cleaning of uniform or Business attire, and meals on duty.

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