Senior Cleaning Operations Manager

4 weeks ago


London, Greater London, United Kingdom Bridge Recruitment Full time
Job Title: Contract Cleaning Manager

Role: Contract Cleaning Manager

Salary: £35k-£40k plus benefits including company car + bonus

Job Status: Permanent/Full-Time

Location: London

Vacancy Reference: VR/05210

Job Overview

Our client, an industry accredited professional cleaning and support service provider, has an exciting opportunity for a Contract Cleaning Manager to join their Team delivering service excellence to clients across every sector in the UK.

As a Contract Cleaning Manager, you will be responsible for ensuring client satisfaction at all sites, dealing with client queries, and maintaining high standards of customer service.

Responsibilities
  • Coordinate the operations function, ensuring client satisfaction at all sites, and travelling to attend sites as required.
  • Deal with client queries in a timely fashion.
  • Keep records up to date and adhere to management systems.
  • Audit and inspect quality of work, reporting within a set framework.
  • Operational planning at contract level, including contract start up, performance, and termination.
  • Communicate with colleagues, escalating matters as necessary.
  • Ensure compliance with company complaints procedure.
  • Manage control of stock, ensuring correct stock products and levels are available.
  • Timely collation and reporting of management information.
  • Assess sites to provide quotations for ad hoc jobs.
  • Understand the impact of costings and budgets in contract decision making.
  • Manage directly employed operatives, including recruitment and selection, training, performance management, and staff retention.
  • Promote safe working practices and maintain training records.
Requirements
  • Management experience in the service sector, preferably cleaning.
  • Valid full driving licence.
  • Highly skilled people manager.
  • In-depth working knowledge of the cleaning industry.
  • Working experience of H&S practices and conducting risk assessments.

This is a great opportunity to join a company who truly believes in their team members and the importance of caring for their staff.



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