Senior Cleaning Operations Manager
4 weeks ago
Role: Contract Cleaning Manager
Salary: £35k-£40k plus benefits including company car + bonus
Job Status: Permanent/Full-Time
Location: London
Vacancy Reference: VR/05210
Our client, an industry accredited professional cleaning and support service provider, has an exciting opportunity for a Contract Cleaning Manager to join their Team delivering service excellence to clients across every sector in the UK.
As a Contract Cleaning Manager, you will be responsible for ensuring client satisfaction at all sites, dealing with client queries, and maintaining high standards of customer service.
Responsibilities- Coordinate the operations function, ensuring client satisfaction at all sites, and travelling to attend sites as required.
- Deal with client queries in a timely fashion.
- Keep records up to date and adhere to management systems.
- Audit and inspect quality of work, reporting within a set framework.
- Operational planning at contract level, including contract start up, performance, and termination.
- Communicate with colleagues, escalating matters as necessary.
- Ensure compliance with company complaints procedure.
- Manage control of stock, ensuring correct stock products and levels are available.
- Timely collation and reporting of management information.
- Assess sites to provide quotations for ad hoc jobs.
- Understand the impact of costings and budgets in contract decision making.
- Manage directly employed operatives, including recruitment and selection, training, performance management, and staff retention.
- Promote safe working practices and maintain training records.
- Management experience in the service sector, preferably cleaning.
- Valid full driving licence.
- Highly skilled people manager.
- In-depth working knowledge of the cleaning industry.
- Working experience of H&S practices and conducting risk assessments.
This is a great opportunity to join a company who truly believes in their team members and the importance of caring for their staff.
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