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Craft Beer Ambassador

2 months ago


Mansfield, Nottinghamshire, United Kingdom Sierra Nevada Brewing Co. Full time
About This Role

As a Beer Adventurer at Sierra Nevada Brewing Co., you will be responsible for delivering an exceptional customer experience to all guests, internal and external. This role requires a passion for craft beer, excellent communication skills, and the ability to present detailed information in an engaging and fun manner.

Key Responsibilities
  • Provide guided tours of the brewery, including information about our history, culture, brewing process, and sustainability practices.
  • Beertend in the Tasting Room Bar, providing general bar service and guided tastings.
  • Provide administrative support, including answering phones, responding to emails, and maintaining tour records.
  • Assist with retail/Gift Store sales support and merchandising, as well as First Impression Team assistance.
  • Maintain a clean and organized tour lobby and ensure guest safety.
Requirements
  • Prior customer service experience preferred.
  • Direct or experiential marketing experience preferred.
  • Ability to learn and retain detailed information about craft beer and present it in an engaging manner.
  • Passion for craft beer and ability to taste, describe, and evaluate beer qualities and characteristics.
  • Ability to obtain a California Food Handler Card prior to start date.
  • Ability to complete training to evaluate flavor profiles of beer and participate in our Sensory Panel.
  • Ability to obtain certification in the TIPS alcohol awareness program within 90 days of start date.
  • Ability to deliver virtual beer tastings and experiences through digital platforms.
  • Highly motivated, confident, and creative individual with excellent communication and reasoning skills.