Service Manager

2 weeks ago

Dartford, Kent, United Kingdom Invicta Health CIC Full time

About the Role

Invicta Health CIC is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for leading and managing a team of professionals to deliver high-quality clinical services. You will work closely with the General Manager and other stakeholders to ensure that the service meets the required high standards.

Main Responsibilities

  • Working closely with the professional heads and the General Manager to provide demonstrable assurance that the quality of the clinical services, including patient safety, patient satisfaction, and clinical outcomes meet the required high standards.
  • Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.
  • Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways.
  • Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high-quality care.
  • Actively support services to deliver any research objectives and encourage quality improvement.

Key Requirements

  • The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving individual and service outcomes.
  • Through coaching and feedback, drives a performance-achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success.
  • Ensures structures are in place so the teams are aware of and can pursue the aims, objectives, and overall strategy of the service, thereby contributing to the overall development of clinical services.

Person Specification

Essential qualifications include a recognised professional qualification in Social Work, Mental Health Nursing, Psychology, or any allied medical profession. First-degree holders with evidence of continuing professional development to Masters level or equivalent are also considered.

Senior management experience in running large multidisciplinary teams with significant clinical and business delivery targets is essential. Experience of managing budgets and resources effectively, leading and managing change to deliver organisational goals, and working within the NHS or a related public or voluntary sector organisation is also required.

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