Reception Team Member
3 weeks ago
Job Overview:
">- A Temporary Administrator Assistant role is available at a reputable facility.
We are looking for an individual to work as a Customer Service Receptionist, assisting with daily tasks and providing top-notch customer service. This position involves working as part of a team to ensure seamless operations.
">The successful candidate will have excellent communication skills, be able to multitask, and maintain accurate records. The ideal candidate will have experience in administration and customer service roles.
">Key Responsibilities:
">- Create a Welcoming Environment: Ensure the reception area is tidy, welcoming, and clean, leaving a positive first-class impression with up-to-date information.
- Professional Communication: Answer the telephone and greet callers and visitors in accordance with agreed policies, ensuring security protocols are followed.
- Accurate Record Keeping: Maintain accurate records, produce basic reports, and complete forms, invoices, and monthly financial returns as delegated.
- Resident Information Management: Respond to requests for information about resident vacancies and assist with administrative procedures for admissions.
- Document Management: Type letters and maintain the filing system for the Home Manager.
- Website Maintenance: Work with the Head of Communication & Fundraising Manager to keep the website information up-to-date and handle website inquiries.
- Technology Utilization: Make effective use of all information technology in the home, including word processors, databases, faxes, and email.
- Data Management: Ensure all new starters and leavers' biometric data are added and deleted in accordance with GDPR.
Requirements:
">- Attend statutory and other training as directed by management.
- Show a keen interest in learning and improving performance.
- Show evidence of continuous professional development.
Estimated Salary: £25,000 - £30,000 per annum, depending on experience.
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