Care Coordinator
3 weeks ago
We are seeking a highly skilled and experienced Care Coordinator to join our team at Youth Graces UK Ltd. As a Care Coordinator, you will play a vital role in providing community-based support to our Coordinating Team, ensuring the delivery of safe, well-managed, and responsive services to our service users.
Key Responsibilities- Liaise with and provide support to all care staff and service users and their families.
- Liaise with partner agencies and members of the multi-disciplinary team involved with the service user to ensure the provision of integrated and safe services.
- Organise and attend Service User reviews, as directed by the Compliance Team.
- Liaise with community-based staff daily to ensure the provision of safe and timely services for Youth Graces service users and to support staff in the field.
- Support the Compliance Team by carrying out spot checks on staff in the community and recording outcomes and support new staff in the community by assessing competencies.
- Support successful operation of quality control and Health and Safety systems.
- Respond to community-based emergency situations regarding service and staff information ensuring all records are up to date and accurate.
- Ensure implementation of Youth Graces complaints procedure and respond to concerns and complaints effectively and report to the Registered Manager.
- Be aware of the need to protect service users from abuse.
- Reporting any incidents, accidents or serious staff concerns to the Registered Manager and assisting in investigations.
- Supporting the on-call service to ensure it is adequately staffed and providing back up where necessary.
- Being available to carry out care visits as and when the need arises as directed by the Coordinating Team.
- Attending regular training updates as requested and having a responsible approach to continual professional development.
We are looking for an individual with a strong background in healthcare and social care, with experience in a supervisory role and a customer service role. You should have a good standard of education, literacy, and numeric skills, as well as good IT skills and a good telephone manner. You should also have excellent communication skills, able to maintain and develop professional relations.
We are committed to providing a safe and supportive working environment, and we are looking for someone who shares our values and is passionate about delivering high-quality care services.
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