Information Support Assistant
1 month ago
Job Summary
The Ministry of Defence is seeking a highly skilled Information Support Assistant to join the Commando Helicopter Force (CHF) team. As an Information Support Assistant, you will play a critical role in facilitating effective information management across CHF, ensuring all information is accessible and retrievable, and protected where required by legislation and policy.
Key Responsibilities
- Manage and administer user accounts and role change requests.
- Manage and administer laptops.
- Build and maintain SharePoint and Team sites to provide effective information management and improve collaborative working.
- Manage access permissions to SharePoint and Shared Mailboxes.
- Manage and assure records.
- Provide guidance to users on IT and software, and escalate any issues to the Ihub Manager.
- Act as Local Security Officer (LSO) and Authorised Demander (AD), coordinating MODNet User accounts.
- Support the ihub Manager to facilitate Infra queries.
- Action regular SharePoint Floor-walking and IM assurance visits; offering advice and training as required, recording activity conducted.
- Use available software to exploit the use of information, improve working processes, and share best practice across CHF/FIND.
- Issue CHF and FIND wide announcements and distribute information in the most effective manner.
Requirements
- Previous Knowledge and Information Management (KIM) training or experience working in an ihub or with Microsoft applications is desirable.
- Ability to deal with customers and provide guidance on IT and software.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary of £24,985.
- Opportunity to develop through the Knowledge and Information pathway with Defence Academy Training and joining a professional body.
- 25 days paid annual leave rising to 30 days upon completion of 5 years' service.
- Additional 9 Public/Bank holiday and Privilege days per year.
- Generous Support Attendance allowance.
- Access to the Employees Assistance Programme (EAP).
- Enhanced Parental and adoption leave.
- Up to 6 days Special Paid Leave for various events.
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