Regional Operations Manager

19 hours ago

Manchester, United Kingdom Aspens Services Full time
About Us

Aspens Services Ltd is a leading contract catering company that specializes in school food. We combine our understanding of the education sector with our knowledge of the latest food trends to create a dynamic and exciting kitchen environment. Our teams are empowered to deliver exceptional food experiences for children, and we're committed to providing excellent care and services to our clients and children alike.

To support our growth and success, we're seeking an experienced Regional Operations Manager to join our team. This role offers a unique opportunity to lead our operations team in the North region, overseeing schools in Manchester and reporting directly to the Regional Operations Director.

Your primary responsibilities will include:

  • Operational Leadership: Oversee and guide Operations Managers to ensure full compliance with contractual specifications, delivering services that meet or exceed client, customer, and company standards.
  • Compliance and Quality Management: Track and manage operational compliance with our Business Management Systems, ensuring all processes, policies, and procedures are effectively followed and aligned with agreed metrics.
  • Team Development: Lead, develop, and assess all direct-report managers, applying company performance management and appraisal processes to drive continuous improvement and professional growth.
  • Financial Management: Collaborate with senior leadership to establish financial and commercial targets. Oversee and analyze regional and individual financial performance against budgetary goals, addressing any variances with actionable solutions.
  • Health, Safety, and Environment: Ensure comprehensive QHSE management across all areas of operations to maintain the highest safety and quality standards.
  • Sales and Client Management: Actively participate in sales and retention processes, contributing to bid preparation and presentations to maximize success rates.

About You:

  • Industry Experience: You have a strong background in the hospitality or contract catering sector, ideally with experience in education catering. You bring a track record of success in a similar role, with multi-site management experience and a solid foundation in overseeing operations teams.
  • Team Leadership: You're skilled in supporting, coaching, and developing teams to instill a passion for high standards and exceptional service. You foster a collaborative environment and motivate team members to deliver top-quality results.
  • Client Relationship Management: With outstanding communication skills, you excel at leading client meetings, managing expectations, and effectively addressing challenges to build strong, trusted relationships.
  • Operational Excellence: You're process-oriented and service-focused, ensuring all standards, procedures, and systems are rigorously maintained. You combine strategic thinking with attention to detail to ensure consistency and quality across operations.
  • Technical and Organizational Skills: You're proficient with IT and confident working independently, organized, proactive, and dedicated to ongoing learning and achievement.

Please note, we expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people.

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