Business Operations Manager
5 days ago
About NTT DATA Business Solutions:
NTT DATA Business Solutions Group is a leading global IT services provider, part of the NTT DATA Corporate Group, headquartered in Tokyo. We combine a global reach with local intimacy to deliver premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.
As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.
Our global award-winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.
Job Summary:
The position of Business Operations Lead within NDBS (UK) will perform a number of functions aligned to reporting and maintaining the accuracy and integrity of the Managed Services Budget and Forecast in addition to consulting operations activities including intercompany resource management responsibilities.
Managed Services Operations Support
- Manage the maintenance of data within the it.Forecast (SAP SAC) system to ensure accuracy for master data and transactional data within the system for Managed Services.
- Provide key updates and analysis to the monthly Exec Reporting pack in-line with the month-end reporting timetable.
- Work with SDMs, PMs and Account Execs to ensure forecast accuracy of revenue profiles, including reporting for variance analysis post month-end closing.
- Provide a point of contact for requests relating to forecasting, seeking advice from Business Operations and Finance colleagues where appropriate, to resolve queries.
- Provide regular reporting for analysis of forecasting vs actual and tracking for changes to Sales Opportunities, Prior period adjustments and KPIs.
- Provide reporting to support the SDMs and Account Execs with tracking, management and usage of customer pre-paid balances, including the 'overrun' calculation and invoicing process.
- Identification and implementation of improvements to introduce efficiency and accuracy to the Forecasting Management Process.
Consulting Operations Support
In addition to Managed Services operational activities, the role will also include providing additional bandwidth and support to the Consulting side of the UK Business Operations team with general operational activities including resource management, forecasting, management and financial reporting. Training will be provided on relevant local (e.g. it.p>
The role will also provide the opportunity to take the lead with our intercompany resource management function, collaborating closely with resource management colleagues across NDBS globally, both to help fill roles/skillsets on UK projects whilst also proactively looking to position UK resources on interco and Global projects to utilize any bench capacity and develop as a strong channel for UK revenue growth.
The role will involve coordinating and supporting all interco resource management activities, from creating role requests in RAMP and monitoring resource fulfilment through to managing the related intercompany contracts.
Demonstrates gravitas and personal integrity, is able to overcome unforeseen situations and keeps business objectives in mind.
Has a thirst for learning and actively shares and transfers own expertise and operational knowledge in a structured manner in the support of colleagues to drive performance in line with business goals and objectives.
Personal Profile/Experience:
The successful candidate(s) will be able to demonstrate that they have strong experience in a Business Operational role or supporting function.
You'll have a good understanding of business accounting principles, financial forecasting, and reporting. You'll also need to be a self-starter who is process orientated with a good background in data analysis and reporting.
Confidence in verbal and written communication, including providing analysis and guidance to less experienced users, is key to this role with a wide range of stakeholders up to VP-level. You'll bring ideas, energy and enthusiasm to a growing team and business.
We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
- Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
- Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
- Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
- Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
- Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
- Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
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