Healthcare IT Consultant

4 weeks ago

London, Greater London, United Kingdom HCA Healthcare UK Full time

Job Summary

We are seeking a skilled IT Support Specialist for Consultants to join our team at HCA Healthcare UK. In this role, you will assist in the implementation and support of systems and technologies deployed to consultants and medical secretaries.

Key Responsibilities

  • Assist in the implementation and support of systems and technologies deployed to consultants and medical secretaries.
  • Recommend process changes that improve the implementation, maintenance, and support of Consultant-facing equipment and technologies.
  • Assist in testing Customer-related systems for facility-specific requirements.
  • Coordinate consultants and medical secretaries service requests.
  • Document interactions with consultants and supporting medical secretaries to confirm needs are met.
  • Monitor and communicate trends and issues, provide timely response and resolution to provider issues identified and reported in ServiceNow.
  • Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection, and security compliance.
  • Assure Consultants and staff have access to appropriate patient data.
  • Contribute to division and facility strategic planning.
  • Responsible for planning, developing, tracking, and delivery of training for providers, hospital business partners, and Consultant office staff on new and current applications.
  • Partner with facility and division colleagues to enable a successful consultant experience and foster improved customer service interactions.
  • Experience in an environment in the healthcare industry to physician support.
  • Prior experience supporting clinical applications with physicians.

What We Offer

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
  • Private Healthcare Insurance for treatment at our leading hospitals.
  • Private pension contribution which increases with length of service.
  • Season Ticket Loan and Cycle to Work scheme.
  • Group Life Assurance from day one.
  • Critical illness cover.
  • Enhanced Maternity and Paternity pay.
  • Corporate staff discount for all facilities including Maternity packages at The Portland.
  • Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
  • Discounts with over 800 major retailers.

Diversity and Inclusion

We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. We are happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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