Financial Services Career Opportunities
17 hours ago
We're on a mission to make credit work better for everyone. Our goal is to provide affordable solutions to individuals facing financial challenges. We strive to deliver exceptional customer experiences and foster a collaborative environment where our employees can grow and develop their skills.
Job SummaryThis role offers an exciting opportunity to join our team as a Customer Solutions Associate at Lowell Financial Ltd in Leeds, Thorpe Park. As a key member of our Customer Engagement Centre, you will be responsible for delivering outstanding customer service while working in a dynamic and fast-paced environment.
Key ResponsibilitiesIn this role, you will:
- Provide empathetic and effective support to customers via phone or other communication channels.
- Collaborate with colleagues to achieve business objectives and drive customer satisfaction.
- Contribute to the development and implementation of process improvements to enhance customer experience.
To succeed in this role, you will need:
- Demonstrable interpersonal skills, with the ability to build rapport and communicate effectively with customers.
- Previous collections or sales experience is desirable, as is previous call centre or telephony experience.
We offer a comprehensive benefits package, including:
- A starting salary of £23,540, plus combined annual bonus and incentives up to 30% of annual salary.
- Hybrid working arrangement, allowing flexibility and work-life balance.
- A discretionary annual bonus for outstanding performance.
- 3% flexible benefits, enabling you to choose from a range of perks or take additional cash each month.
- 28 days holiday plus public holidays, with the option to purchase up to an additional 5 days.
- Lifelong learning opportunities and professional development programs.
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