Financial Services Career Opportunities

17 hours ago


Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time
About Us

We're on a mission to make credit work better for everyone. Our goal is to provide affordable solutions to individuals facing financial challenges. We strive to deliver exceptional customer experiences and foster a collaborative environment where our employees can grow and develop their skills.

Job Summary

This role offers an exciting opportunity to join our team as a Customer Solutions Associate at Lowell Financial Ltd in Leeds, Thorpe Park. As a key member of our Customer Engagement Centre, you will be responsible for delivering outstanding customer service while working in a dynamic and fast-paced environment.

Key Responsibilities

In this role, you will:

  • Provide empathetic and effective support to customers via phone or other communication channels.
  • Collaborate with colleagues to achieve business objectives and drive customer satisfaction.
  • Contribute to the development and implementation of process improvements to enhance customer experience.
Requirements

To succeed in this role, you will need:

  • Demonstrable interpersonal skills, with the ability to build rapport and communicate effectively with customers.
  • Previous collections or sales experience is desirable, as is previous call centre or telephony experience.
Benefits

We offer a comprehensive benefits package, including:

  • A starting salary of £23,540, plus combined annual bonus and incentives up to 30% of annual salary.
  • Hybrid working arrangement, allowing flexibility and work-life balance.
  • A discretionary annual bonus for outstanding performance.
  • 3% flexible benefits, enabling you to choose from a range of perks or take additional cash each month.
  • 28 days holiday plus public holidays, with the option to purchase up to an additional 5 days.
  • Lifelong learning opportunities and professional development programs.


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