Customer Service Manager

1 month ago

London, Greater London, United Kingdom deverellsmith Full time £54,000
Job Summary:

As an Aftercare Manager at Deverell Smith, you will be responsible for delivering exceptional post-handover support to homeowners, focusing on identifying and resolving defects in newly constructed homes. Your primary goal will be to ensure timely and effective resolution of defects, maintaining strong customer relationships and upholding industry standards.

Key Responsibilities:

• Act as the main point of contact for homeowners reporting defects, ensuring prompt and professional resolution.
• Oversee handover processes, conduct follow-ups, and address complaints to maintain customer satisfaction.
• Work with contractors and internal teams to organize and supervise repair work in line with warranty and quality standards.

Requirements:

• Experience in aftercare, property management, or a similar role.
• Knowledge of defect management, construction processes, and warranty requirements.
• Strong communication and problem-solving skills, with the ability to work under pressure and maintain a high level of professionalism.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Financial Services ExecutiveWe are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service in London. As a key member of our customer service team, you will be responsible for delivering exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact...

  • Customer Service Engineer

    4 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions Ltd is seeking a highly skilled and experienced Customer Service Engineer to join our team. As a key member of our field-based team, you will be responsible for the installation, maintenance, and repair of arcade machines across various locations. Key Responsibilities: * Installation and Setup: Install and configure new arcade...

  • Customer Service Engineer

    4 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Apprentice Customer Service EngineerJob Summary:We are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team at Service Care Solutions Ltd. As a key member of our field-based team, you will be responsible for the installation, maintenance, and repair of arcade machines across various locations.Key...

  • Customer Service Engineer

    4 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Apprentice Customer Service EngineerJob Summary:We are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team at Service Care Solutions Ltd. As a key member of our field-based team, you will be responsible for the installation, maintenance, and repair of arcade machines across various locations.Key...

  • Customer Service Engineer

    4 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Apprentice Customer Service EngineerAs a key member of our Service Care Solutions Ltd team, you will be responsible for the installation, maintenance, and repair of arcade machines across various locations. This field-based role involves installation, repairing, service, and removal of the full product range.Key Responsibilities:Installation and...

  • Customer Service Engineer

    4 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Apprentice Customer Service EngineerAs a key member of our Service Care Solutions Ltd team, you will be responsible for the installation, maintenance, and repair of arcade machines across various locations. This field-based role involves installation, repairing, service, and removal of the full product range.Key Responsibilities:Installation and...

  • Customer Financial Services Professional

    5 days ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Service Executive OpportunityWe are seeking a skilled Customer Service Executive to join our team at 3R Truck Service. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring our customers receive the best possible experience.Key ResponsibilitiesAct as the primary point of contact for...

  • Customer Financial Services Professional

    1 month ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Financial Services ExecutiveWe are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service. As a key member of our customer service team, you will be responsible for delivering exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact for...

  • Customer Financial Services Professional

    1 month ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Financial Services ExecutiveWe are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service. As a key member of our customer service team, you will be responsible for delivering exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact for...

  • Customer Service Engineer

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    As a Field Service Technician for Service Care Solutions Ltd., you will be responsible for the installation, maintenance, and repair of arcade machines across various locations. The position is field-based and involves installation, repairing, service, and removal of the full product range. This role is vital to our business and key to ensuring that our...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Customer Financial Services Professional

    3 weeks ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    As a Customer Financial Services Professional at 3R Truck Service, you will be responsible for delivering exceptional customer service and financial solutions to our clients. Your primary role will be to act as the primary point of contact for customers, handling all telephone enquiries with professionalism and courtesy.Key responsibilities include:Handling...

  • Customer Service Manager

    4 weeks ago

    London, Greater London, United Kingdom Nyetimber Full time

    Job Title: Customer Service ManagerNyetimber is a pioneering luxury brand and multiple award-winning English sparkling wine producer. We are seeking a highly skilled Customer Service Manager to join our team.Job SummaryThe Customer Service Manager will be responsible for handling all customer service-related inquiries, ensuring exceptional service delivery,...